About the role
Requirements
Job Title: Senior Fraud Analyst
Location: Kuwait Contract Type: 12-Month Fixed-Term Contract
Role Overview
We are seeking experienced Senior Fraud Analysts to join our team on a 12-month contract in Kuwait. The successful candidates will be responsible for fraud monitoring, alert review, investigation, and case management across banking products and digital channels.
This role plays a key part in identifying, investigating, and mitigating fraud risks while ensuring a strong balance between fraud prevention and customer experience.
Key Responsibilities
- Monitor fraud detection systems and review alerts across cards, digital banking, payments, and account activities. - Conduct detailed investigations into suspicious transactions and potential fraud cases. - Analyse customer behaviour, transactional data, and supporting evidence to determine fraud risk. - Take appropriate action including customer contact, account restriction, escalation, or case closure. - Document investigations thoroughly in line with internal policies and regulatory requirements. - Escalate complex or high-risk cases to management and relevant stakeholders where required. - Identify emerging fraud trends and provide feedback to rule writing and fraud strategy teams. - Support law enforcement requests and internal audit requirements where applicable. - Maintain service level agreements (SLAs) and productivity targets.
Required Skills & Experience
- Proven experience in fraud monitoring and investigation within a banking or financial services environment. - Strong understanding of fraud typologies including card fraud, account takeover, social engineering, and mule accounts. - Experience working with fraud detection and case management systems. - Strong analytical and decision-making skills. - Ability to handle sensitive situations and communicate effectively with customers when required. - Strong documentation and reporting skills. - Ability to work in a fast-paced environment and manage high alert volumes.
Preferred Qualifications
- Experience within Middle Eastern financial institutions is advantageous. - Knowledge of regulatory and compliance frameworks relevant to fraud risk. - Professional certifications in fraud or financial crime (e.g., ACFE, ICA) are desirable. - Bachelor’s degree in Finance, Business, Risk, or related discipline.
What We Offer
- Competitive contract package. - Opportunity to work within a dynamic banking fraud environment. - Exposure to a broad range of fraud risk scenarios and cross-functional collaboration.
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