About the role
Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:
Market Research:
- Conducting market research to understand industry trends, customer needs, and competitive landscapes. - Analysing data to identify opportunities and challenges in the market.
Target Audience Identification:
- Defining and identifying target audiences for products or services. - Creating buyer personas to understand customer demographics, behaviours’, and preferences.
Traditional Marketing:
- Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales. - Provide support on all activities related to agent onboarding, management, business development, and issue resolution. - Manage Agent's activities and intensity in line with set targets.
Customer Feedback and Surveys:
- Collecting and analyzing customer feedback through surveys and other methods. - Using feedback to improve products, services, and marketing strategies.
Customer Retention:
- Implementing strategies to retain and renew existing client contracts. - Addressing customer concerns promptly to maintain long-term relationships.
Cross-Selling and Up-Selling:
- Identifying opportunities for cross-selling additional products or services. - Maximizing revenue by encouraging clients to upgrade or expand their purchases.
Product Knowledge:
- Staying informed about the features, benefits, and applications of the company's products or services. - Communicating product knowledge effectively to potential and existing clients.
Prospecting and Lead Generation:
- Identifying potential customers and businesses that may be interested in the company's products or services. - Generating leads through various channels, including cold calling, networking, and online research.
Requirements
- HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower) - Candidate must not be above 28 years - NYSC Status: Completed - A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution. - Experience in customer service. - Ability to self-motivate and manage self. - Excellent communication and interpersonal skills. - Good organizational and I.T. skills. - Customer orientation and ability to adapt/respond to different types of characters.
Location: Nationwide
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