About the role
We are seeking a proactive Key Account Manager responsible for managing specialty products/accounts across Western Australia. This position is pivotal in fostering client relationships, engaging healthcare professionals, and optimizing distribution channels to support patient access to innovative therapies.
On a day to day basis, this role will see you responsible for:
Account Management and Client Engagement
- Develop and maintain expert knowledge of local supply and distribution channels, building relationships with key stakeholders to maximize portfolio performance and uncover new business opportunities. - Manage trade and wholesale channels to enhance existing and future Link products and services. - Ensure comprehensive awareness of product and service offerings among healthcare professionals, procurement teams, and financial decision-makers in hospitals and distribution channels. - Facilitate effective communication and strategic value propositions tailored to the needs of varied stakeholders. - Establish and nurture positive customer relationships, ensuring satisfaction and fulfilling contractual obligations, which will enhance Link's corporate reputation and success in tender submissions. - Utilize cross-functional collaboration to maximize business opportunities and drive customer satisfaction.
Strategic Territory Management
- Collaborate with internal stakeholders to streamline tender evaluation processes and submissions. - Identify and implement strategies for product portfolio placement at local and regional levels. - Conduct market analysis to identify and evaluate future business opportunities. - Create, maintain, and execute strategic account plans aimed at fostering growth and optimizing local engagements. - Leverage CRM systems for managing customer interactions, ensuring accurate insights and up-to-date local intelligence. - Attend industry conferences and events as necessary, complying with local laws and regulations. - Deliver on sales targets and launch KPIs effectively and efficiently.
Requirements
- Degree in Life Sciences or a related field is preferred. - Demonstrated expertise in the local market. - Proven track record of achieving revenue, profit, and sales targets. - Exceptional communication, interpersonal, and presentation skills. - Strong organizational capabilities with a demonstrated history of independent work. - Able to operate both strategically and tactically across accounts. - Experience engaging with local wholesalers and tender groups across the supply chain. - Prior successful sales experience and/or account management experience within a hospital environment is essential. - Ability to innovate and solve problems effectively. - Competency in forecasting and analyzing market trends to propose beneficial solutions. - Relentless focus on achieving desired outcomes and delivering impactful results.
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