About the role
We're looking for a Freight Dispatcher to join a US freight brokerage that moves freight for manufacturing, medical device, and aerospace shippers. You'll own each load from booking through delivery. This is a full-time, fully remote role.
This role is ideal for someone with at least 2 years of freight dispatching experience at a US brokerage, who negotiates hard on rates but never cuts corners on carrier vetting. You'll be measured on the profit and on-time delivery of your loads, not just the number you book.
Key Responsibilities
- Review available loads and customer requirements - Find qualified carriers on DAT and the approved carrier network - Negotiate carrier rates that protect the company's margin - Book loads quickly without trading off carrier quality - Vet every carrier in Highway before booking, including MC/DOT, insurance, and safety record - Verify authorized carrier contacts and confirm the actual carrier hauling the load - Watch for double brokering and other fraud signs, and escalate suspicious carriers before booking - Confirm pickup and delivery appointments and share changes with the right team members - Make sure drivers have correct pickup numbers and appointment details, are dispatched, and arrive on time - Monitor delivery schedules and act on delays early - Give trackers complete driver and carrier contact details, confirm tracking is active before pickup, and flag special delivery requirements - Respond right away when a tracker reports a delay, and coordinate the fix - Handle late drivers, cancellations, breakdowns, and missed appointments as they happen - Deal with damaged or missing freight and unapproved extra charges - Spot risks early and raise them before they become emergencies - Know the profit on every load you book - Avoid unnecessary detention, layover, and TONU (truck ordered, not used) charges - Get management approval before agreeing to any extra charges - Issue accurate rate confirmations - Keep Rose Rocket and the master sheet up to date - Collect required documents and work with accounting on PODs and carrier invoices - Report shipment discrepancies right away
Requirements
- At least 2 years of experience as a freight dispatcher or load coordinator at a US freight brokerage - Hands-on experience with DAT - Experience vetting carriers and spotting double brokering - Strong rate negotiation skills - Excellent written and verbal English communication skills - Calm under pressure and quick to act when a load runs into trouble - Strong attention to detail and accuracy - Responsive and proactive, especially in replying to calls, emails, or chats - Experience with Highway (preferred) - Experience with Rose Rocket (preferred)
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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