About the role
Position Summary
You will be the first point of contact for prospective customers across the medical and aesthetic markets. You will make a high volume of outbound calls, introduce the products, learn each prospect's needs, identify the decision-maker and economic buyer, and schedule qualified appointments for our outside sales representatives.
This role suits someone who enjoys the phone, handles rejection well, and wants to build a career in medical sales.
Target Customers
You will engage with a range of healthcare and aesthetic organizations, including but not limited to:
- Ambulatory Surgery Centers (ASCs) - Hospital systems and health networks - Plastic surgery groups and clinics - Medical spas - Dermatology groups and clinics - Other surgical and specialty practices
Requirements
Key Responsibilities
- Make a high volume of outbound calls daily to new and existing leads (target: 100 calls per day). - Introduce the product and clearly communicate our value, product lines, and differentiators. - Share basic product information and answer basic questions, escalating technical questions to the appropriate team member. - Ask discovery questions to understand the prospect's current instruments, suppliers, pain points, purchasing timelines, and volume. - Navigate gatekeepers and complex organizations to identify the key decision maker, economic buyer, and other influencers (surgeons, OR directors, materials managers, practice administrators, procurement and value analysis committees). - Qualify leads against established criteria before booking appointments. - Schedule virtual or in-person meetings for outside sales representatives and coordinate calendars across time zones. - Send confirmation emails, calendar invites, and follow up product materials to prospects. - Provide sales reps with a detailed handoff before each appointment covering contacts, needs, current vendors, buying process, and objections. - Follow up on unresponsive leads through calls, emails, and voicemails using a structured cadence. - Keep CRM records accurate and current, logging all activity, notes, and lead status. - Research target accounts to find new contacts and build prospect lists. - Meet or exceed weekly and monthly goals for calls, conversations, and qualified appointments. - Share market feedback, common objections, and competitor insights with the sales team.
Required
- 3 to 5+ years of successful, verifiable experience in appointment setting, inside sales, telemarketing, lead generation, or a similar phone based role - Excellent verbal and written English communication skills, with a confident, professional phone presence and clear, easily understood speech - Proven ability to handle high call volume and stay motivated through rejection - Strong listening and questioning skills - Highly organized, self motivated, and able to work independently in a remote environment - Comfortable with CRM and ERP systems and Microsoft Office
Preferred
- Experience selling or setting appointments in the medical device, surgical, healthcare, or aesthetics industries - Familiarity with hospital purchasing, GPOs, value analysis committees, or ASC operations - Understanding of B2B sales processes and buying decisions involving multiple stakeholders - Experience with sales engagement tools (e.g., Outreach, Salesloft, ZoomInfo, LinkedIn Sales Navigator) - Bachelor's degree
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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