About the role
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.
The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.
We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
This is a hands-on leadership role requiring strong operational involvement. The Sales Manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.
Employment Type: - Full-time 8.30 am - 5 pm, NY (EST zone). - Remote work. - B2B contract (sole proprietorship status or corporate entity).
Responsibilities
CRM & Sales Operations:
- Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows. - Enforce strong CRM discipline across the sales team through training, audits, and corrective actions. - Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.
Team Leadership & Development:
- Lead and develop the sales team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets. - Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.
Inbound Lead Management:
- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps. - Continuously optimise lead distribution to maximise efficiency, conversion, and team performance.
Call Quality & Communication Standards:
- Own call quality and communication standards, with calls as the primary channel for US-based clients. - Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email.
Performance & Analytics:
- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep. - Design and execute data-backed initiatives to improve conversion and overall sales performance.
Proactivity & Continuous Improvement:
- Proactively identify and solve problems, taking full ownership even with limited resources. - Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.
Requirements
- 5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth. - At least 2 years of managerial experience, leading and developing sales teams. - Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance. - Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control. - Hands-on experience managing inbound sales in a high-volume or B2C setting is a must. - Experience leading teams of 5+ Sales Reps. - Experience with AI tools and structured sales playbooks. - Strong analytical mindset with the ability to make data-driven decisions. - Experience with call-based sales models. - Fluent English (working with US-based clients). - High level of involvement in day-to-day sales operations.
Nice-to-Have
- Track record of increasing B2C conversion rates. - Cross-functional collaboration experience. - CRM optimisation experience. - Sales process and pipeline improvement expertise.
Benefits
- Pay: Fixed Salary and bonuses on goals performed. - Joining a highly professional and dynamic team. - Exciting experience working with prestigious clients in the US market.
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