About the role
About Us
AF Collision is a trusted, locally-owned collision repair shop serving American Fork and the surrounding area. We’re dedicated to delivering high-quality repairs and exceptional customer service. We’re looking for a detail-oriented and organized individual to join our team and help keep our shop running smoothly.
Position Summary
The Collision Estimator plays a key role in our day-to-day operations by managing repair plans and customer expectations. This position requires strong organizational skills, accuracy with data entry, ability to work with insurance companies, and a customer service mindset. Prior experience estimating and working with insurance companies is a plus.
Responsibilities
- Estimate the cost of repairs, including labor and parts. - Prepare and submit repair cost blueprints, including labor and parts. - Communicate with customers, vendors, and insurance companies. - Review and negotiate repair costs with insurance adjusters. - Prepare detailed repair plans and reports. - Follow up with customers to schedule repairs. - Answer phones and provide professional customer service. - Manage customer expectations and CSI scores.
Requirements
- Strong organizational skills and attention to detail. - Ability to multitask and manage priorities in a busy shop environment. - Previous experience with estimating in a collision repair shop is a plus. - Basic computer skills (experience with shop management systems helpful). - Strong communication and customer service skills. - Reliable, self-motivated, and a team player. - Ability to earn and maintain I-Car Gold status in estimating. - Passionate about safe repairs by providing quality repair estimates.
Benefits
- Competitive hourly pay (based on experience). - Full-time, steady schedule — no late nights or weekends. - Dental insurance - Health insurance - Paid time off (PTO) - Professional development assistance - Opportunities for growth and advancement - Supportive, team-oriented work environment
Text as published by CSN Collision. We don't edit postings; apply and ask questions on the employer's site.