About the role
We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases.
Billing
- Calculate and update monthly and projected billing in the corresponding file. - Issue invoices in Argentina using the ARCA system. - Issue invoices through the Receita Federal for operations in Brazil. - Coordinate invoice issuance from Mexico via the local office. - Issue invoices for the U.S. entity using Chargebee. - Enter new clients and configure plans, discounts, and specific terms in Chargebee. - Email invoices to clients. - Upload and submit invoices through clients' designated portals.
Collections
- Actively follow up on outstanding payments. - Record received payments in the billing file. - Reconcile payments across various bank accounts. - Record and maintain updated payment terms for clients.
Customer Care
- Manage inquiries received through the billing email inbox. - Resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients.
Sales Assistant
- Handle vendor onboarding: complete forms, send documentation, and register on client portals. - Keep customer and contract databases up to date.
General Administrative Tasks
Execute general administrative tasks as required, such as:
- Managing commission payments for the sales team/partners. - Saving and organizing collection data.
Requirements - Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. - 2+ years of experience in billing, collections, or accounting roles. - Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal). - Previous exposure to regional billing processes (If you have done Argentina, Brazil, Mexico and the U.S. is a strong plus!). - Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting. - Experience using billing and subscription platforms like Chargebee is highly desirable. - Language requirements: Spanish (Native/Fluent), English (Advanced), Portuguese (Desirable) - High attention to detail and organizational skills. - Strong communication and customer service abilities. - Team player, but able to work independently and proactively.
Benefits
● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
● OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
● Soft Hybrid Work: We meet once a week in our office, the rest of the time you can work remotely from wherever you like!
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