About the role
New opportunities in Chile, Santiago!
🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.
We are seeking a Digital Content Author to build, update, and maintain customer-facing digital experiences (App and Web) for a major global brand. This role is focused on tactical content execution, quality assurance, and daily platform maintenance. In close coordination with the Digital Content Operations Lead and US-based teams, you will transform design assets into functional digital content, troubleshoot routine authoring issues, and ensure all releases meet strict quality and governance standards.
🧩Key responsibilities:
- Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements. - Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time. - Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and escalate complex technical problems to the appropriate lead. - Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences. - Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution. - Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation. - Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations.
🟩 Ideal Experience & Qualifications:
- 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS. - Strong working knowledge of digital content QA processes and peer review standards. - Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira). - Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment. - Ability to manage multiple concurrent deadlines and execute effectively under pressure. - Strong communication skills with the ability to clearly flag issues and escalate blockers. - Must be able to work on-site in Santiago City in Chile
Interested? Find out more:
📋 How to Join Us
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