About the role
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Using specialist tools to extract the data needed - Responding to data-related queries and keeping track of these - Analysing data to identify trends - Setting up processes and systems to make working with data more efficient - Researching new ways to make use of data - Producing reports and charts communicating trends within data to non-specialists - Presenting information generated from data to clients and managers. - Maintaining and monitoring the practice appointment system - Process personal, telephone and e-requests for appointments - Answer incoming phone calls, transferring calls or dealing with the callers request appropriately - Action all incoming faxes - Signpost patients to the correct service - Process incoming and outgoing mail - Initiating contact with and responding to, requests from patients, team members and external agencies - Process referrals to external agencies such as secondary care using the electronic referral system (ERS) - Process calling letters are requested - Process all DNA letters in accordance with current policy - Action GP2GP tasks - Read code data on EMIS Web - Photocopy documentation as required - File and store records as required - Data entry of new and temporary registrations and relevant patient information as required - Input data into the patient’s healthcare records as necessary - Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records - Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team - Manage all queries (including administrative queries) as necessary in an efficient manner - Carry out system searches as requested - Maintain a clean, tidy, effective working area always - Monitor and maintain the reception area and notice boards - Support all clinical staff with general tasks as requested
Requirements
Desired but not essential:
- Working with the general public - Administrative duties - Excellent communication and interpersonal skills - Strong IT skills (Microsoft Office) - Clear, polite telephone manner - Time management - Flexible and cooperative - Integrity and loyalty
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