About the role
Key Responsibilities
- Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements). - Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools. - Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments. - Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka). - Collaborate cross-functionally with product, technical, and analytics teams. - Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.
Requirements
- 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes. - Solid experience with Camunda 7/8 in production environments. - Expert knowledge of BPMN 2.0, DMN, and FEEL. - Proven experience in integrations via REST API, JSON, and message brokers (Kafka). - Understanding and interest in modern AI/LLM solutions (for business process integration). - Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams. - Communication skills and willingness to collaborate and share expertise.
Nice-to-have
- Automation experience in customer support or operational business teams. - Experience specifying API and integration requirements. - SQL skills for data validation and process behavior analysis. - Experience with prompt engineering and no-code/low-code AI platforms.
Benefits
- Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.
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