About the role
Key Responsibilities
1. Project Requirement Review
- Review and understand all project requirements outlined in the job sheet. - Identify project scope, deliverables, dependencies, and special requirements. - Clarify any missing or unclear information with relevant stakeholders.
2. Pre-Deployment Client Coordination
- Conduct pre-deployment calls with clients to verify project readiness. - Confirm deployment timelines, operational requirements, and business processes. - Ensure clients are aware of the deployment plan and required preparations.
3. Information Gathering & Validation
- Collect all necessary business information, documents, and setup requirements from clients. - Verify the accuracy and completeness of information provided. - Ensure all project prerequisites are fulfilled before deployment.
4. Cross-Functional Coordination
- Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements. - Track dependencies and follow up on outstanding tasks to ensure deployment readiness. - Escalate risks or blockers that may impact project timelines.
5. System Configuration & Backend Setup
- Create and configure client backend systems according to project requirements. - Set up required modules and configurations, including:
- QR tenant creation - Menu creation and configuration - User account setup - Device assignment and configuration - Other system setup requirements
- Perform internal validation to ensure configurations are deployment-ready.
6. Deployment Readiness & Go-Live Support
- Conduct final deployment readiness checks with both the assigned Trainer and Client. - Confirm all setup requirements have been completed prior to deployment. - Ensure smooth handover to the Trainer for onsite or remote deployment activities.
7. Post-Deployment Support & Stabilization
- Provide operational support during the one-week stabilization period following deployment - Monitor project progress and assist in resolving outstanding issues. - Coordinate with internal teams to rectify deployment-related issues promptly. - Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours - Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.
Key Success Metrics
- Deployment readiness achieved before scheduled go-live. - Accuracy and completeness of backend setup. - Timely resolution of post-deployment issues. - Effective coordination across internal teams. - Positive client deployment experience and satisfaction.
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