About the role
<p><strong>About Us</strong></p> <p>Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.</p> <p><br></p> <p>With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.</p> <p><br></p> <p><strong>Key Responsibilities </strong></p> <p><br></p> <p>1、Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems, hardware, software and infrastructure within the office.</p> <p>2、Troubleshoot and manage issues related to Windows and macOS operating systems, and assist users with common system and application problems.</p> <p>3、Maintain and manage company network devices, including routers, switches, and firewalls, ensuring stable network operations (including VPN).</p> <p>4、Configure and support office equipment such as CCTV systems, printers, door access and projectors.</p> <p>5、Work with the security team with office security，data backup and recovery to ensure data integrity and availability.</p> <p>6、Perform routine inspection and maintenance of IT equipment.</p> <p>support onboarding and IT training for new employees.</p> <p>7、Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.</p> <p>8、Manage IT assets, tracking hardware and software usage across the organization.</p> <p>9、Oversee & project manage rollout of IT infrastructure upgrades. Manage creation of IT and IS procedure and policy development, implementation and updates.</p> <p>10、Perform other tasks assigned by management.</p> <p><br></p> <p><strong>Requirements:</strong></p> <p>1、Diploma or Bachelor's degree in relevant fields such as Information Technology or Computer Science required.</p> <p>2、Minimum 3 years of IT experience in multinational offices environments.</p> <p>3、Strong knowledge of Windows/Mac OS, networking, and Active Directory.</p> <p>4、Abilities to utilize AI in daily work and promote AI adoption further in the organization </p> <p>5、Good skill of Operating Systems: Windows Server, Windows OS, macOS, iOS, Android and Office Tools: Microsoft Office (Word, Excel, PowerPoint, outlook, etc.)</p> <p>6、Familiarity with IT service management practices (incident, request, change, asset management)</p> <p>7、Maintaining clear documentation, guidelines, and instructions for IT services and support processes; </p> <p>8、Proficiency in Mandarin and fluent English</p> <p><br></p> <p>Nice to Have</p> <p><strong>1、</strong>Hands-on experience with servers such as AD,DNS,DHCP and Microsoft 365 Admin Portal</p> <p>2、Practical experience with L2–L3 switches and firewall configuration</p>
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