About the role
The Opportunity
Ready to level up your IT career?
We’re on the hunt for a driven, customer-obsessed Level 3 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.
This isn’t your average support role. You’ll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.
If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you.
What You’ll Be Doing
- Taking ownership of Level 3 escalations—diagnosing, troubleshooting, and resolving issues with confidence - Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way - Supporting the 1st and 2nd Line team when it matters most (especially during busy periods) - Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure - Keeping documentation sharp, accurate, and always up to date - Spotting trends, recurring issues, and contributing to continuous service improvements
What You Bring
- Proven experience in an MSP environment (non-negotiable) - A strong customer-first mindset—you genuinely care about outcomes - Confidence communicating with users at all levels (from non-tech to technical stakeholders) - The ability to prioritise, troubleshoot, and deliver under pressure - A proactive, solutions-driven approach—you don’t wait, you act - Strong organisational skills with the ability to juggle multiple priorities
Requirements
Your Tech Toolkit
You’ll need solid experience in:
- Microsoft Windows Server - Windows 10/11 - Active Directory (user & group management) - Microsoft 365 / Office 365 administration - Networking fundamentals (DNS, DHCP, VLANs = a bonus)
Bonus points if you’ve worked with:
- Microsoft Azure - PSA tools (Autotask or similar) - Backup & DR solutions (Veeam, Datto) - MS-102 (Microsoft 365 Administrator)
The Bottom Line
We’re looking for someone who doesn’t just “do the job” — we want someone who owns it, improves it, and elevates it.
If that sounds like you… Apply now and let’s build something great together.
Benefits
Why Join Growth Resourcing?
- Competitive salary with strong growth potential - Be part of a scaling business backed by UK sales leaders - Work in a high-performance, supportive environment - Real career progression opportunities—we grow people, not just teams - Learn fast, move fast, and make an impact from day one
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