About the role
We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our sales team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.
Key Responsibilities:
The essential functions include, but are not limited to the following:
- Identify and report issues and opportunities for improvement related to processes and procedures - Develop and maintain documentation related to New Business processes, including reports, metrics, and improvement plans - Participate in meetings as needed - Analyze customer inquiries and prepare accurate and timely quotations - Coordinate with sales team to understand client requirements - Track and manage multiple quotations simultaneously - Communicate with clients to obtain missing information - Stay updated on industry standards and regulations related to US healthcare such as the underwriting guidelines - Support and sustain a positive work environment that fosters team performance through own work and behavior - Perform special tasks and assignments as needed
Requirements
- At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered) - Minimum of 1 year experience in data entry - Minimum of 2 years experience in the BPO/call center industry - 1 year of work experience specializing in US health insurance or customer service is a plus - Proficient in Microsoft Office (Word, Excel, Teams, Outlook) - Detail-oriented with a focus on continuous improvement and problem-solving - Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion - Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team - Ability to maintain confidentiality of sensitive information - Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar - Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)
Benefits
- Free lunch meal, fruits, snacks, and drinks - Onsite gym with a free professional instructor - Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000 - Weekly engagement activities with prizes that are up to Php 3,000 - Free upskilling academy to improve your performance and skillset - State-of-the-art facilities from toilets to your workstation - Amenities such as sleeping quarters, game area, chat room, shower room
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