About the role
We are looking for an experienced Project Manager to lead and deliver large-scale technology and digital transformation projects within a fast-paced retail environment. The ideal candidate is an excellent stakeholder manager, highly structured, and able to coordinate cross-functional teams across business, operations, technology, data, finance, and external vendors.
Retail or e-commerce experience is a plus, as well as relevant PM certifications—but not required.
- Project Planning & Execution
- Lead end-to-end delivery of several projects simultaneously from initiation, planning, execution, UAT, deployment, to stabilization. - Develop and maintain project plans, timelines, risk registers, RAID logs, and communication plans. - Ensure all milestones are delivered on time, within scope, and within budget. - Manage and drive cross-functional alignment across Business, Tech, Data, Operations, Finance, and Vendors.
- Stakeholder & Vendor Management
- Engage a large and diverse group of stakeholders; facilitate decision-making, alignment, and conflict resolution. - Act as the primary contact between business teams, technology teams, and external vendors. - Prepare and lead Steering meetings and working groups with clear updates, issues, and next steps.
- Requirements & Change Management
- Work with business users to gather, validate, and prioritize business requirements and functional flows. - Coordinate with tech teams to review solution design, integration approach, and system feasibility. - Plan and manage change impact, user adoption, training, and communication to ensure smooth rollout.
- Quality Assurance & UAT
- Oversee test planning, UAT execution, and defect management. - Ensure systems meet business requirements, performance standards, and operational readiness. - Manage cutover plan, go-live activities, and hypercare support.
- Governance, Reporting & Documentation
- Track and report progress, risks, issues, dependencies, and financials to Line manager and management. - Ensure compliance with internal governance, procurement process, budget controls, and audit requirements. - Maintain complete documentation: BRD/FSD, SOW, change requests, decisions, and sign-offs.
Requirements
- Bachelor’s degree in Business, IT, Engineering, or related field. - 5–10 years of experience in project management, PM, PMO, digital transformation, or IT implementation. - Experience in retail, e-commerce, FMCG, or logistics is an advantage. - PM certifications (PMP, Agile, Scrum Master, Prince2) are a plus but not required. - Strong working knowledge of system integration, APIs, data flows, and digital platforms (nice to have)
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