About the role
We are looking for a proactive and detail-oriented Application Support (L1/L2) to join our IT Operations team.
The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.
You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.
Key Responsibilities
- Provide first-level support for application-related issues, , integration, data, and configuration issues. and service requests - Monitor application performance and system health (alerts, logs, dashboards) - Perform incident triage, analysis, and initial troubleshooting - Escalate complex issues to L3 teams with proper documentation and logs - Investigate issues using SQL queries, logs, and system monitoring tools - Execute basic data validation and correction in databases when required - Follow standard incident management and SLA processes - Maintain proper documentation of issues, solutions, and known errors - Participate in on call support or shift rotation if required
Requirements
Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- 0–3 years of experience in Application Support / IT Support / Operations
- Basic knowledge of SQL (querying, joins, data validation)
- Basic understanding of system architecture and integration concepts - Strong analytical and problem-solving skills - Good communication skills (written and verbal) - English & Thai - Ability to work under pressure and meet SLA timelines - Shift-based working setup (depending on the work)
Technical Skills
- Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support - Monitoring/Logs: Basic log analysis (application/server logs) - Others (optional but a plus): - Ticketing tools (ServiceNow, Jira, etc.) - Experience with Electronic Document Management / Electronic Document Processing systems. - Experience supporting integrated enterprise applications.
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