About the role
Mercier Consultancy is seeking a Croatian-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.
In this position, you will assist Croatian-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips.
***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***
Responsibilities
- Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels - Help clients with reservations, modifications, cancellations, and general travel questions - Resolve issues promptly and professionally to maintain high customer satisfaction - Keep detailed records of interactions and transactions in the company database - Work collaboratively with internal teams to improve customer service processes and policies
Requirements
- Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter. - Previous customer service experience, preferably in travel or hospitality - Strong communication and problem-solving skills - Comfortable working remotely and managing time effectively - Self-motivated, proactive, and detail oriented - Ability to work in a fast-paced environment and handle multiple tasks - Right to live and work in Greece or EU citizen status
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )
1200 euros hiring bonus if you are already in Greece
Private Health Insurance
50 euros food bonus (if work from office)
2 Extra Salaries Per Year
A lot of extra perks
Text as published by Mercier Consultancy. We don't edit postings; apply and ask questions on the employer's site.