About the role
For 50 years, Mitsis Group has been at the forefront of hospitality as the largest privately owned hotel chain in Greece, guided by its guest-centric philosophy, family care and authentic Greek identity.
With 24 hotels and 5,000 employees across Athens, Halkidiki, Corfu, Crete, Kamena Vourla, Kos, Rhodes and Santorini, the Group offers a rich blend of hospitality, featuring exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences for its guests.
Through a warm and welcoming work environment, we transform every guest into an honored guest, creating unforgettable lifetime memories!
Mitsis Group is offering new jobs at its hotel Mitsis Rodos Maris:
Concierge Agent – Mitsis Rodos Maris
Location: Rhodes - Kiotari
Employment Type: Contract
Purpose
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.
Key Responsibilities
- Operates the Mitsis Concierge platform. - Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel. - Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements. - Collaborates with reception staff to meet guests' needs. - Optimizes revenue through sales of concierge services.
Requirements
- Degree or Certificate in Hospitality and/or related field (preferred). - Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable. - Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.). - Business fluency in spoken and written English (proficiency diploma required). - Knowledge of an additional language would be an asset.
Skills
- Sales and business-oriented with exceptional organizational skills and attention to detail. - Customer service-oriented with impeccable communication skills and a willingness to go the extra mile. - Ability to build strong working relationships and have an approachable and professional manner. - Strong initiative and proactiveness in a team environment.
Benefits
We offer
- Competitive remuneration package & performance-based bonus - Career development opportunities within a continuously growing Group - Continuous training and development - Accommodation - Full board
Create your own career story and become part of the 5,000-member team at Mitsis Group!
All applications and information submitted will be treated with strict confidentiality.
You can follow the “Apply” link or send your CV to [email removed].
Learn more about Mitsis Group and career opportunities here:
· Mitsis Group
· Careers | Mitsis
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