About the role
- Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system. - Participating in on-call duty. - Creating, categorizing, resolving, and documenting tickets. - Serving as a liaison with system specialists and other departments. - Controlling, monitoring, and delegating tickets based on SLAs. - Documenting solution descriptions and maintaining the knowledge database. - Providing training for new team members. - Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems. - Handling major incidents and communicating updates to management and departments. - Conducting remote troubleshooting for end users.
Requirements
- Interest in IT and motivation to start a career in the field - Customer-oriented mindset with a helpful and positive attitude - Confident communication skills in Hungarian, German, and English - Basic understanding of PC hardware, Windows environments, and common software applications - Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage - Willingness to learn new technologies and processes - Strong communication and teamwork skills - Reliable, solution-oriented, and able to stay calm under pressure - Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required
Benefits
- Start your career in a visible and responsible IT support role within an international environment - Gain insight into the IT operations of the defense and automotive industries - Access professional training opportunities, mentoring, and internal learning programs - Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work - Join a supportive team with long-term career growth opportunities
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