About the role
- The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives. - 1. Process Execution & Monitoring: - Coordinate alignment of service transition process dependencies, requirements and communications need. - Support planning and coordination of service transition activities (incl. Release and Test Management). - Support service readiness achievement and realization of transition milestones. - 2. Documentation & Reporting: - Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard). - Create reports on transition performance. - Assist in preparing materials for internal reviews and overview across project, changes and releases. - 3. Quality Assurance Support: - Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board). - Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams. - Support training initiatives to promote adherence to quality standards. - 4. Continuous Improvement: - Track improvement initiatives within the organization in order to assure alignment with strategic objectives - Gather feedback from stakeholders to identify opportunities for process optimization. - Support the implementation of process changes and quality improvements.
Requirements
- Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). - Experience: 4-5 years in IT operations, process management, or quality assurance roles. - Good understanding of IT service management frameworks (e.g., ITIL) and agile methods. - Skills: Good organizational skills with attention to detail. - Good understanding of IT process and quality management principles. - Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow). - Effective written and verbal communication skills both in English and Hungarian - Ability to work collaboratively across teams and prioritize tasks effectively. - Success Metrics - Up-to-date and informative documentation of transition initiatives. - Accurate and well-maintained process supporting documentation and reporting. - Successful support in mediation and maintenance of the process requirements. - Reduced process inefficiencies and improved stakeholder satisfaction. - This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.
Benefits
- Take over an important and challenging role with high visibility - Gain insight into the defense and automotive industry - Make use of the broad network with over 30.000 great colleagues at our company - Benefit from various professional trainings and events - Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
- Written and verbal communication skills in German is an advantage
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