About the role
Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.
Location: We have opportunities at the Budapest or Debrecen office or remotely.
Schedule: Monday - Friday, full-time (mostly 8:30-17:00)
Languages: We are looking for candidates with German with strong English.
What You Will Do
- Provide customer support through phone, email and chat channels - Assist customers with product and service-related questions - Support order processing and order-related inquiries - Troubleshoot technical and non-technical issues - Handle customer complaints professionally and efficiently - Escalate complex cases to the appropriate internal teams when necessary - Ensure high-quality customer experience in every interaction - Maintain accurate records of customer interactions - Collaborate with colleagues and internal stakeholders to resolve customer issues
Requirements
- Hungarian location - Hungarian citizenship - Hungarian work permit - Fluent German language skills (C1 level or higher) - Fluent English (C1 level) - Excellent communication skills, both written and verbal - Customer-focused mindset and problem-solving attitude - Ability to work in a fast-paced environment - Strong attention to detail and organizational skills
Benefits
- Stable Monday - Friday schedule - Long-term career opportunities - Employee benefits package after the probation period (28.000 HUF SZÉP-card)
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