About the role
- Represent the company in a professional and a qualified manner. - Handle inbound calls for the company - Following up complicated customer calls when required. - Keep records of all incoming calls and inquires on the company’s database. - Identify customers’ needs and direct them to the concerned parties. - Conducting different surveys on customers’ satisfaction. - Manage customers’ complaints and directs them to the concerned parties. - Social Media Moderating.
Requirements
- Bachelor degree in any field. - 1-2 years of experience in a call center or customer support. - Strong phone and verbal communication skills - Excellent written and spoken English - Active listening and patience - Familiarity with CRM systems and practices - Customer oriented
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