About the role
NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities • Answer and place patient calls for scheduling, reminders, and general inquiries • Verify insurance eligibility and benefits and support pre-authorization requests • Process patient intake forms and update records in the EHR • Coordinate referrals, follow-ups, and communication with providers • Route clinical or billing questions to the right staff • Handle all patient information in a HIPAA-compliant manner
Requirements
• 1+ year of experience in a medical office, healthcare call center, or patient services role • Excellent spoken and written English with a calm, professional phone manner • Familiarity with medical terminology • Experience using EHR or practice management systems • Strong organization and multitasking skills • Availability to work U.S. business hours • Based in Colombia, with a reliable home office setup and stable internet connection
Nice to Have • Experience with insurance verification or prior authorizations • Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks • Fluency in Spanish
Benefits
• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.
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