About the role
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY
We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.
WHAT YOU WILL DO:
- Must understand the full requirements of each customer contract as assigned. - Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan). - Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery. - Address and resolve project issues that may arise and manage critical project timelines. - Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates. - Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables. - Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings. - Work within key controls identified under this area of responsibility in support of compliance to financial reporting. - Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance. - Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals. - Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs. - Identify opportunities for process improvements.
WHAT YOU NEED TO BE SUCCESSFUL:
- Bachelor's degree in business administration or communications or related business experience. - Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment. - Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience. - Superior computer and organizational skills. - Goal orientated and motivated to achieve tasks within set timelines. - Ability to present information professionally in written and verbal communication. - Ability to work with minimum supervision and possess initiative to seek improvements. - Motivated self-starter with capabilities to work within a fast-paced team-oriented environment. - Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)
*Travel is required for this position**
WHY JOIN OUR TEAM:
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. - Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com
Text as published by New Flyer. We don't edit postings; apply and ask questions on the employer's site.