About the role
Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.
Key Responsibilities
- Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs). - System Monitoring: Check application health, server alerts, and log files to catch errors early. - Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems. - Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates. - Documentation: Record recurring problems and their solutions in the internal knowledge base.
Requirements
- Education: A bachelor's degree in Computer Science, Information Technology, or a related field. - Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers. - Soft Skills: Good English communication skills to explain technical fixes to non-technical users. - Problem-Solving: Strong logical thinking to track down the root cause of an application error.
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