About the role
The Residence Education Coordinator (REC) is responsible for providing day-to-day administration, supervision, and management of their assigned residential community and Resident Advisor team, as well as leadership for the development of the entire community of 1700+ students from 5+ downtown Chicago universities.
What You’ll Do:
- Provide leadership for residence education programs through their work with residents and their supervision of Resident Advisors. - Provide appropriate crisis response leadership for a variety of incidents and situations. - Collaborate with the Director of Residence Life, developing the departmental strategic planning process, performance review process and professional development opportunities. - Foster a supportive and challenging multicultural environment focused on leadership through staff selection, training, community development, and interpersonal contact with staff and residents. - Adjudicate violations of conduct standards and administer judicial procedures that encourage appropriate community behavior. - Collaborate with member institutions and other staff members to address resident needs, concerns, and interests.
- Respond to and manage any issues, conflict, or concerns brought forth by students, parents, staff, and guests. - Provide a high level of customer service in communicating with visitors, parents, employees, and vendors in day-to-day operations. - Responsible for one or more of the following areas: Conduct and Judicial, Resident Advisor Recruitment/Selection/Training, Manage/Plan/Lead Move In & Out Processes in conjunction with the Housing Team, StarRez & Systems Management. - Provide management, operations support, and leadership of the entire community as a member of the Residence Life and Management Team.
What You’ll Need:
- Ability to develop and cultivate relationships; works well in a team-oriented environment. - Strong work ethic, with the ability to multitask and prioritize needs.
- Excellent customer service skills while maintaining the highest standards of professionalism. - Experience with Housing and/or Residence Life software, StarRez strongly preferred, and ability to learn new systems successfully.
- Ability to track and maintain budgets for multiple, large-scale, and ongoing programs. - Ability to provide direction and development to individuals and staff. - Excellent record keeping and organization skills. - Excellent verbal and written communication skills. - Candidate must be available on evenings and weekends during peak move-in and move-out periods. - Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts
Education & Experience:
- Bachelor’s degree required; Master’s degree preferred.
- Experience in community development, educational programming, leadership training, and/or advising student government associations. - Proven ability to work productively with a diverse range of students and staff, with sensitivity to the unique qualities of urban education, as well as in high-stress or crisis management situations. - Computer literacy required, ability to navigate Microsoft Office and learn new software systems successfully.
* Full-time staff members that are required to live on-site per the terms of their position are eligible to receive a discount of 100% on rent.
*The anticipated pay range for this role is $55,000.00 - $57,000.00 annually, with final compensation determined based on experience, skills, and internal equity.
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