About the role
As a Senior Product Manager, you will own the strategy, roadmap, and lifecycle of Portless' e-commerce and digital platforms. You will translate customer and business needs into scalable digital products, working closely with Engineering, Sales, Solutions, Operations, and customers.
Key Responsibilities
E-commerce & Digital Platform Product Strategy
- Own and drive the product strategy and roadmap for Portless' e-commerce and digital platforms. - Identify opportunities to improve merchant experience, operational efficiency, scalability, and business growth through digital products. - Translate business strategy and customer needs into clear product vision, priorities, and execution plans.
Product Discovery & Requirements
- Work closely with merchants, Sales, Solutions, Operations, and internal stakeholders to understand business problems and customer needs. - Conduct product discovery, user research, workflow analysis, and data analysis to identify product opportunities. - Translate complex business requirements into clear product requirements, user stories, workflows, and functional specifications. - Balance customer needs, business priorities, technical feasibility, and development resources when making product decisions.
E-commerce Platform & Digital Product Development
- Lead the development and continuous improvement of digital products such as: - E-commerce / merchant platforms - Customer portals - Product and order management - Content and account management - Customer experience and self-service tools - Internal operational tools - Reporting and data-driven product features - Drive product development from concept and MVP through launch, adoption, and continuous optimization.
System Integration & Technical Product Management
- Own product requirements for integrations with customers, e-commerce platforms, SaaS applications, and third-party systems.
- Work closely with Engineering on APIs, data flows, system interfaces, and integration requirements. - Understand technical dependencies and translate technical capabilities into scalable business solutions. - Partner with Engineering to define practical solutions while maintaining product quality and scalability.
Product Delivery & Cross-functional Collaboration
- Work closely with the VP of Product and development teams to manage product delivery and ensure timely execution. - Collaborate with UX/UI, Engineering, Sales, Solutions, Operations, and other teams throughout the product lifecycle. - Lead Agile ceremonies, sprint planning, backlog refinement, product reviews, and product launches where appropriate. - Product Performance & Continuous Improvement - Define and monitor product KPIs and adoption metrics. - Use customer feedback, product usage data, and business performance data to identify improvement opportunities. - Continuously optimize product functionality, user experience, and operational efficiency.
Customer & Solutions Support
- Participate in customer-facing discussions, particularly for strategic customers and complex product or integration requirements. - Support Sales and Solutions teams in evaluating customer requirements and defining scalable product solutions. - Act as the voice of the customer while ensuring that individual customer requirements do not compromise overall product scalability.
Requirements
- 8+ years of Product Management experience, with a proven track record of building and launching digital products. - Strong experience in e-commerce, digital platforms, SaaS, marketplace, retail technology, or other technology-driven businesses. - *Hands-on experience designing and launching products such as e-commerce platforms, customer portals, CMS, OMS, CRM, product/order management systems, or other digital platforms. - Strong understanding of software product development and the ability to work effectively with Engineering teams. - Solid understanding of APIs, system integrations, data flows, and third-party SaaS/platform integrations. - Strong ability to translate complex business requirements into product requirements, user stories, workflows, and functional specifications. - Demonstrated ability to define product strategy, roadmap, MVP, and backlog priorities based on business impact and customer needs. - Strong customer-facing and stakeholder management skills, with the ability to work with both technical and non-technical stakeholders. - Excellent English communication skills, both written and verbal, with the ability to communicate effectively with global stakeholders and senior leadership. - Strong ownership and a 0-to-1 mindset, with the ability to operate independently in a fast-growing and ambiguous environment. - Strong analytical and problem-solving skills, with experience using data and customer insights to drive product decisions. - Familiarity with Agile/Scrum product development methodologies.
Nice to Have
- Experience working in Logistics, fulfillment, 3PL, supply chain, cross-border e-commerce, or related industries. - Experience with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar platforms. - Experience with OMS, WMS, TMS, CRM, CMS, ERP, or other enterprise systems. - Experience managing complex B2B integrations and enterprise customer implementations. - Experience working with data platforms, BI, AI/automation, or other emerging technologies. - PMP, Scrum, or other relevant product/project management certification.
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