About the role
Product Strategy & Ownership
- Own the end-to-end product strategy for all bill payment and transfer products, including:
- Airtime and mobile data purchases - Utility bill payments (electricity, cable television, internet, etc.) - Bank-to-bank transfers
- Translate Renmoney’s long-term digital banking strategy into a clear roadmap for payments. - Define how payments support:
- Daily customer engagement - Deposit inflows and account usage - Cross-sell into savings and lending products
- Define value propositions for different customer segments, including retail customers and small business users.
Payments Performance & Commercial Outcomes
- Own key performance indicators for payments, including:
- Transaction volumes and values - Success and failure rates - Revenue from fees or commissions - Cost per transaction
- Work closely with Finance to:
- Optimize transaction pricing and incentives - Manage partner costs and margins - Track the impact of payments on deposit balances
- Identify opportunities to improve unit economics without degrading customer experience.
Execution & Delivery
- Lead cross-functional delivery with:
- Engineering teams building mobile, web, and backend systems - Design teams responsible for user experience - Operations and Customer Support teams handling exceptions and disputes
- Write clear Product Requirement Documents, which describe what is being built, why it matters, and how success will be measured. - Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value. - Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods.
Reliability, Risk & Compliance
- Ensure payments products meet regulatory and operational requirements, including:
- Rules set by the Central Bank of Nigeria, which regulates banking and payment services - Requirements from the Nigeria Inter-Bank Settlement System, which operates national payment infrastructure - Data privacy rules under the Nigeria Data Protection Regulation
- Partner with Risk and Compliance teams to manage:
- Fraud risks - Transaction disputes and reversals - Customer protection and error handling
- Represent payments initiatives in the Product Governance Council, which approves and oversees all product changes.
Partner & Ecosystem Management
- Own product relationships with external partners such as:
- Payment processors - Utility service providers - Telecommunications companies
- Define service-level expectations, which set standards for uptime, response times, and issue resolution. - Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant.
Customer Experience & Growth
- Improve adoption and repeat usage of bill payments and transfers through:
- Simple onboarding and clear user flows - Transparent pricing and confirmations - Fast issue resolution when transactions fail
- Use payments as a driver of daily engagement that increases:
- Account funding - Customer lifetime value
- Work with Analytics teams to understand usage patterns and identify growth opportunities.
Requirements
- 6–10+ years of Product Management experience - Direct experience with payments, transfers, or transaction-heavy digital products - Experience working in regulated financial or fintech environments - Proven track record of delivering reliable, high-volume systems - Experience collaborating with Finance, Risk, Compliance, and Operations teams
Skills & Competencies
- Strong understanding of payment flows and transaction lifecycles - Ability to balance speed, reliability, risk, and cost - Data-driven decision-making with strong execution discipline - Clear communicator, comfortable engaging senior leadership - High ownership mindset and attention to detail
Nice-to-Have
- Experience with large-scale payment platforms or utility integrations - Exposure to fraud prevention or dispute management systems - Experience in high-growth fintech or digital banking environments - Familiarity with analytics and monitoring tools for transaction performance
Key Stakeholders
- Head of Product - Engineering and Design teams - Operations and Customer Support - Finance and Treasury teams - Risk Management and Compliance teams - Executive Management, including:
- Chief Executive Officer - Deputy Chief Executive Officer - Product Governance Council
Success Metrics (First 12–18 Months)
- High and improving transaction success rates - Growth in payment transaction volumes and active users - Reduced transaction failure rates and customer complaints - Strong partner reliability and service performance - Clear contribution of payments to customer engagement and deposits
Benefits
- Opportunity to build products customers use every day - High-impact role at the heart of Renmoney’s digital banking strategy - Strong executive visibility and ownership - A chance to shape reliable, scalable payment infrastructure in Nigeria
Text as published by Renmoney. We don't edit postings; apply and ask questions on the employer's site.