About the role
Main Responsibilities
- Conduct in-depth portfolio analysis and provide recommendations to improve collection efficiency. - Budgeting and expense planning for the Debt Collection Department, including translating budget figures into P&L metrics and aligning financial plans with operational KPIs - Develop, launch, and analyze A/B tests for hypothesis validation and process improvement. - Monitor KPIs (RPC, PTP, Recovery Rate, etc.) and respond promptly to deviations. - Coordinate support of existing collection reports and dashboards - Initiate and coordinate the creation of new reports and dashboards - Responsible for piloting and production deployment of new tools and strategies. - Collaborate with Product, Operations, and Legal teams to synchronize strategic changes. - Research global debt collection trends and adapt best practices for local markets. - Prepare regular analytical reports and present results to management.
Requirements
- 3+ year of experience in portfolio/strategy management in banking or microfinance. - Strong SQL skills and experience working with large datasets. - Practical A/B testing experience and result analysis. - Familiarity with automation tools for debt collection. - Strong analytical and problem-solving skills. - English: Upper-Intermediate or above
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