About the role
Job Brief:
We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.
Your Responsibilities:
Account Support – eCommerce & Cross-Border
- Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers. - Support in executing strategic account plans and onboarding new clients. - Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly. - Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively. - Maintain accurate client records, contact databases, and account activity logs in the CRM.
Revenue Support
- Assist in identifying upsell and cross-sell opportunities within existing accounts. - Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions. - Track and report on account revenue performance against targets on a regular basis.
Customer Relationship Management
- Act as a first point of contact for day-to-day client queries and service-level concerns. - Develop a strong understanding of each client's logistics requirements and business model. - Escalate complex issues with a clear summary and recommended resolution. - Contribute to process improvements that enhance client satisfaction and delivery efficiency.
Reporting & Pipeline
- Maintain and update CRM data, sales pipelines, and activity reports consistently. - Prepare weekly account status updates and performance dashboards for senior review. - Track client onboarding milestones and ensure all documentation is in order.
Stakeholder Coordination
- Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts. - Support representation at industry events, trade shows, and client meetings as required.
Requirements
Your Qualifications:
- Bachelor's degree in Business, Logistics, Marketing, or a related field. - 1–3 years of experience in account management, logistics coordination, or client-facing sales roles. - Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage. - Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace. - Strong communication skills in English.
Your Competencies:
Technical
- Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping. - Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous. - Ability to analyze account data and produce clear performance summaries. - Proficiency in CRM usage and data entry discipline.
Behavioral
- Client-first mindset with strong service orientation. - Organised, detail-oriented, and able to manage multiple accounts simultaneously. - Proactive communicator who escalates issues with solutions, not just problems. - Collaborative team player who works effectively across departments. - Learning agility – eager to develop product knowledge and industry expertise quickly. - Resilience and composure when managing demanding clients or tight deadlines.
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