About the role
Trainee Technical Support Representative
Job Location - Bangalore/Hyderabad: Remote
Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 1 to 6 years Mandatory Experience - 1 year of International email experience
What you'll be doing:
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. - Queries can be of a technical & non-technical nature. - Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. - Explain and guide customers through product features and functionalities. - Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. - Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Requirements
What we're looking for:
- Candidates with international customer support experience in voice, email and chat. - Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. - Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. - Stay focused on the quality by ensuring consistency and adherence to high standards. - Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
- Candidate must have their own computer with Windows 8.1 or above. - Mandatory hi-speed broadband connection. - UPS/power backup solution if possible. - Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.
Mandatory Skills:
- Proficient with English and have good written & verbal communication skills. - Flexibility & availability for rotational shifts and week offs to cover hours of operations. - Must possess logical, reasoning, and problem-solving skills.
Text as published by Side. We don't edit postings; apply and ask questions on the employer's site.