About the role
Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.
Responsibilities
- Assist customers with their online orders, deliveries, payments, and returns. - Handle sensitive information in accordance with company policies. - Work closely with internal teams, carriers, and financial institutions to resolve issues.
Proactively identify and escalate complex problems when necessary. Contribute to maintaining high customer satisfaction across all channels.
Requirements
- Fluent in German (mandatory) and advanced English. - Excellent communication and problem-solving skills. - Ability to work efficiently under pressure while maintaining accuracy. - Team-oriented mindset and ability to work independently when needed. - Interest in professional development and performance metrics.
Benefits
- Free private health insurance after 6 months. - Meal allowance - 14 payments per year. - Paid training and opportunities for career progression. - Multicultural team environment.
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