About the role
As an IT Operations professional you will:
- Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements. - Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines. - Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics. - Assist Product and Sales when needed. - Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities
- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues. - Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system. - Navigate technical documentation to follow appropriate troubleshooting steps for reported issues. - Monitor ticket queues to ensure SLA compliance and escalate when necessary. - Maintain clear and consistent documentation of incidents and resolution notes using Zendesk. - Deliver remote desktop support to both client and internal users. - Proactively identify emerging issues and act quickly to mitigate impact. - Notify management of trending technical problems and contribute ideas for process improvements.. - Build effective cross-functional relationships to support escalation paths and end-user success. - Uphold a positive, professional atmosphere with both customers and colleagues.
Requirements
- C1 level English or equivalent proficiency.
- Experience in software deployment and installation. - Expertise in version control systems (e.g., Git, SVN). - Experience with cloud platforms (e.g., AWS, Azure, GCP). - Strong problem-solving and analytical skills. - Excellent verbal and written communication skills. - Ability to work well under pressure and meet deadlines in a fast-paced start-up environment. - Experience in SaaS and start-up environments is strongly preferred. - Attention to detail and organizational skills. - Preferred experience in scripting languages such as Bash, Python or PowerShell.
Benefits
- Salary Range: $3500-$4500 USD/month - Full time contractor role - 1 day in office in Palermo, Buenos Aires - Unlimited PTO + holidays - $1500 USD Tech budget
***Only CV's submitted in English will be accepted
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