About the role
Job Description:
- On-site Field Support: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software. - New Machine Setup: Install and configure new IT equipment, ensuring proper integration with existing systems. - Asset Transfer & Conversion: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance. - Initial Setup for Specific Systems: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration. - Standalone Desktop & Laptop Hardening & Patching: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites. - Printer/Scanner Setup and Troubleshooting: Set up and troubleshoot printers and scanners. - Generic IT Issue Resolution: Resolve generic IT issues in various locations, including airbases. - Routine Scheduled Endpoint Maintenance: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions. - Network Issue Support: Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime. - ITSM Management: Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period. - Hardware & Software Inventory System: In-house applications to register, de-register, and manage ownership changes of devices & software. - Third-Party Software Support: Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace). - Liaison with other Group IT Teams: Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations. - Security Incident Response: Respond to and manage security incidents, ensuring quick resolution and minimal impact. - IT Project Assistance: Assist with IT projects for new deployments or testing new changes in IT infrastructure.
Job Requirements:
- Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus. - Experience with productivity software (Microsoft Office, Google Workspace, etc.) - Knowledge of IT hardware components and troubleshooting. - Active Directory User Management - Experience with Deployment tools (Microsoft Autopilot, Tanium, etc) - Experience with remote desktop tools (Bomgar, etc) - Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex) - Experience with ServiceNow ITSM tool. - ITIL Foundation: Best practices for IT Service Management. - Excellent Communication skills and ability to work independently. - Good attention to detail and commitment to delivering high-quality service - Offering exceptional customer-first satisfaction - Certifications are a plus. - Singaporean only
Requirements
- Singaporean only - 1 x Paya Lebar / Changi – Mon to Fri 8am to 5.30pm - 1 x Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided but even for those staying in the West, the morning shuttle is between 6 – 6.30am.
So let’s only target candts from the extreme west
- Budget not more that $4,000 to commensurate with experience - Junior profiles welcome. - Try not to profile Degree holder as this is a junior role.
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