About the role
The BPO Recruiter will be responsible for sourcing, screening, and hiring qualified candidates for our call center operations. The role holder will create a robust pipeline in anticipation of the call-center operations demand and will adopt a proactive approach to recruitment, ensuring that we attract and retain top talent to meet our business needs.
Key responsibilities include:
- Attract, hire, and retain top-tier call center agents in alignment with the operational strategy. - Plan and manage the call center workforce, including the creation and maintenance of a robust talent pipeline to meet anticipated demand. - Utilize various sourcing channels such as job boards, social media platforms, and strategic partnerships to attract and recruit agents. - Support Project Lead in coordinating interviews with candidates and key stakeholders, ensuring a smooth interview process. - Facilitate risk assessment checks including candidate references. - Manage the recruitment process using the ATS, ensuring visibility of candidates and maintaining accurate records of candidate interactions and progress throughout various recruitment stages. - Proactively manage candidates and the feedback process to ensure excellent candidate experience. - Lead the onboarding process, ensuring new hires seamlessly integrate with the teams. - Leverage the interview process to identify future learning and development opportunities aligned with call center operations. - Provide regular updates and reports on recruitment metrics and progress to management.
Requirements
- Bachelor’s degree in business administration or a business-related field. - At least three (3) years of experience in high volume recruiting, preferably in a call center or customer service environment. - Highly adaptable and flexible to accomodate working within Pacific Time Zone when required. - Proficiency with ATS and other recruitment tools - Strong communication and interpersonal skills, ability to work in a fast-paced environment, - Detail-oriented, proactive, and able to work independently as well as part of a team.
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