About the role
Do you enjoy telling stories through data and working with large datasets?
Our Sales Planning team is looking for a Data Scientist to explore customer journey touchpoints, develop dashboards and reports that drive meaningful change in our Call Center. You’ll use your business acumen to turn data-driven insights and analysis into actionable strategies that enhance performance and customer experience.
RESPONSIBILITIES
- Write SQL queries and Python code to retrieve, process, and analyze large datasets. - Construct efficient multi-threaded data models from large data sets. - Develop dashboards and create visual reports for both daily operations and executive-level insights. - Apply statistical analysis, predictive/prescriptive modeling, and forecasting to uncover business insights. - Analyze customer journey touchpoints to identify trends, behavior patterns, and areas for improvement. - Make data backed recommendations on Contact Center programs. - Correlate omnichannel data for KPI tracking and manage cross-platform reporting. - Collaborate with stakeholders to understand business needs and deliver clear, actionable solutions.
Requirements
- A bachelor’s degree in Data Science, Statistics, Computer Science, Business, or a related field - At least 2 years of experience in an analytical role - Advanced experience with SQL, Python, building data models, data validation, and QA - Strong data mining skills with an understanding of cross-platform integrations - Excellent Excel and PowerPoint skills - Strong attention to detail, analytical skills, and the ability to manage multiple tasks - Comfortable working in a fast-paced, dynamic environment with shifting priorities - Strong written and verbal communication skills, with a solid analytical mindset - Experience with Power BI, Azure Data Lake, Databricks, visual analytics, omnichannel data, Azure Cognitive Services, speech analytics, and sentiment analysis is a plus
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