About the role
About the Role
Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.
Position Responsibilities
- Complies with all New Jersey/CCC regulatory requirements - Adhere to established company and departmental procedures, guidelines, and policies at all times - Facilitates communications between the various hotel/casino departments and the Front Desk - Ensure prompt and courteous check in/check out of hotel guests - Assist with checking rooms to verify the status of hotel reservations - Generates, verifies, and distributes hotel reports necessary for Front Desk Operations - Balancing guest folios and ensuring that every reservation has a valid payment method - Assisting our guests and VIP clientele with all their accommodations. - Resolve guest complaints and increase guest retention. - Respond and assist to phone inquiries from internal and external guests - Processing all forms of settlement methods - Verifying team member banks at the end of the shift and reporting discrepancies - Handle guest packages and post charges in the system - Assist with training and developing new team members - Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment - Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours - Must be able to stand for an entire shift - Must be able to lift/push/pull up to 25 lbs
Requirements
- Computer proficiency - Customer service experience is required - Ability to speak, read and write in English - High school diploma or equivalent GED preferred
Benefits
- Free meal on shift - Training & Development - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k,) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off - Pay Rate: $19.00/hour
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