About the role
About TTS-US:
Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company that develops IT solutions wherever global businesses operate. Transforming into a technology and mobility company, TTS-US with its 8 TTS affiliates worldwide is establishing a secure and resilient Toyota global value chain. The creative capacity to forge such limitless business opportunities is one of the strengths of Toyota Tsusho Systems.
Position Summary:
The Project Delivery Lead (PDL) owns end-to-end delivery of network projects across LAN, WAN, Wi-Fi, Radio/DAS/Cellular networks, and network security, including OT (Operational Technology) environments. Reporting to the Manager and working closely with the Project Delivery Service Delivery Manager (SDM), the PDL leads assigned projects and the engineers assigned to them, and is accountable for Quality, Cost, and Delivery (QCD) from project kickoff through closure.
The PDL is expected to operate with a high degree of autonomy, combining strong project management with practical network expertise to make sound technical judgments, resolve issues, and move projects forward with minimal time and effort required from the customer's technical managers. The PDL also collects, manages, and reports project data so that the SDM can manage the overall project portfolio effectively, and works with the SDM to continuously improve delivery processes. Projects frequently involve site surveys and cutover work at sites, requiring regular travel with the delivery team. As a member of a Toyota group company, this position also drives continuous improvement (Kaizen) and manages the QCD of partner companies when work is outsourced.ement (Kaizen), support team development, and oversee the performance of delivery partners and subcontractors.
Essential Functions:
- Autonomous Delivery and Technical Ownership
- Own delivery of assigned network domains and projects, serving as the primary point of contact for project questions, coordination, and follow-up. - Make sound technical judgments within agreed boundaries, such as design and change reviews, scope and impact assessment, issue triage, and cutover go/no-go readiness, so projects progress without routine customer involvement. - Resolve issues independently wherever possible; when a customer decision is needed, escalate with a clear recommendation, options, and impact analysis to minimize the customer's time and effort.
- Project Delivery Leadership
- Lead end-to-end delivery of network projects, including planning, design coordination, site survey, build, migration, testing, cutover, and handover to operations, ensuring on-time delivery within scope and budget. - Identify and address technical risks early, using a strong understanding of network architecture to anticipate potential bottlenecks; drive mitigation and escalate when needed. - Coordinate cutovers, maintenance windows, and deployment activities, ensuring all deliverables meet the high-availability requirements of production environments.
- Engineer Follow-up and Field Execution
- Assign and coordinate work for the engineers assigned to their projects; hold regular follow-ups on progress, quality, and issues, and remove blockers. - Lead and join site surveys and cutover activities at plant locations together with project managers and delivery members, ensuring readiness (method of procedure, rollback plan, approvals, materials, and access). - Review engineer deliverables (survey results, designs, implementation plans, test results, and as-built documentation) for technical quality before they are submitted to the external parties. - Coach and develop engineers and contribute to team engagement and retention.
- Portfolio Data, Reporting, and SDM Support
- Collect and maintain project data (status, milestones, schedule, risks, issues, changes, resource allocation, and capacity) in a consistent format so the SDM can manage the overall project portfolio effectively. - Prepare regular status reports and dashboards for the SDM and stakeholders, and provide input for portfolio prioritization, resource planning, and capacity decisions. - Together with the SDM, serve as the customer's single point of contact for the assigned domains; run kickoff, status, and steering meetings, and manage expectations as a manager-level counterpart. - Clearly and honestly communicate progress, risks, changes, and outcomes, translating complex technical topics for both technical and business audiences.
- QCD and Partner Management
- Manage Quality, Cost, and Delivery (QCD) for every project, including change control, budget tracking, and quality reviews. - When work is outsourced, select and manage partner companies, define deliverables and acceptance criteria, and control partner QCD.
- Continuous Improvement (Kaizen)
- Work with the SDM to improve project delivery efficiency by standardizing processes, templates, checklists, tools, and reporting (e.g., standard work for site surveys and cutovers). - Run lessons-learned reviews, create and maintain project documentation, and share best practices across projects and PDLs. - Contribute to building the future standardized service offering, applying Toyota Way principles. - LAN: routing, switching, redundancy, and campus / plant network design - WAN: MPLS, SD-WAN, VPN, and carrier circuit coordination - Wi-Fi: wireless LAN design, controllers, and predictive / validation site surveys - Radio / DAS / Cellular: distributed antenna systems and private cellular networks (LTE/5G) - Network Security: firewalls, NAC, secure connectivity, network segmentation, and IDMZ architecture - Operations: network monitoring, troubleshooting workflows, change management, and high-availability design principles
Technology Scope:
Candidates do not need to be the deepest expert in every domain, but must understand designs, ask the right questions, assess technical risk and impact, and make sound first-level decisions across the following areas:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Competencies:
- Ownership and accountability: Takes full responsibility and sees every project through to completion. - Technical judgment: Makes sound, well-reasoned technical decisions and knows when to escalate. - Autonomy and customer focus: Works independently and minimizes the time and effort required from customers. - Honesty and integrity: Reports facts, issues, and risks openly and transparently. - Teamwork: Works collaboratively with the team, other PDLs, the SDM, partners, and the customer to achieve shared goals. - Communication: Communicates clearly with customers, engineers, and management. - Drive and execution: Moves projects forward and delivers results on time. - Data and documentation: Keeps project data accurate and current; produces clear, well-organized documents and reports. - Adaptability and learning agility: Flexibly adapts to and absorbs Toyota culture and ways of working, with genuine interest in Japan or Toyota. - Kaizen mindset: Constantly questions the current way of working and looks for improvements.
Supervisory Responsibility:
This position provides day-to-day direction and follow-up to the engineers, including partner company resources, assigned to the PDL's projects, within a delivery team of approximately 25 members shared with other Project Delivery Leads.
Work Environment:
This job operates in a professional office environment, which may include working remotely, as well as customer sites, including manufacturing plants, network / server rooms, and production areas, during site surveys and cutovers. Plant safety requirements, including personal protective equipment (PPE), must be followed on site.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, stoop, walk; use hands to finger, handle or feel; and reach with hands and arms. Site surveys may require walking plant floors for extended periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work:
This is a full-time position. Cutover and maintenance work is often scheduled during plant shutdowns, so evening, night, and weekend work will be required as project needs demand.
Travel:
This position requires travel to customer sites, including manufacturing environments, together with field engineers for site surveys and cutover activities, including overnight and multi-day trips. Expected travel is approximately 20–40%; frequency varies by project. Travel includes both domestic and international destinations, including Canada and Mexico.
Requirements
Required Education and Experience:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. - 7+ years of experience in network engineering, IT infrastructure, or technical project management for network infrastructure, including 3+ years leading network project delivery. - Hands-on network engineering background with enough technical depth to review designs, assess change impact, and make first-level technical decisions across multiple network domains. - Broad knowledge across LAN (routing and switching), WAN (MPLS, SD-WAN, VPN), Wi-Fi, Radio/DAS/Cellular, and network security (firewalls, NAC, segmentation), and the ability to explain how these systems interact. - Project management knowledge and experience, including scope, schedule, cost, risk, and change management. - Proven experience delivering projects from requirements through site survey, implementation, cutover, and handover to operations in production environments. - Experience managing complex, multi-stakeholder projects in a manager-level, customer-facing role. - Experience leading project teams and managing vendors or partner companies. - Experience collecting, managing, and reporting project data (status, KPIs, risks) for portfolio-level management. - Strong communication, teamwork, and documentation skills. - Business-level proficiency in written and spoken English. - Flexibility and openness to adapt to Toyota culture and ways of working, and interest in Japan or Toyota. - Ability and willingness to travel frequently, including overnight and multi-day trips. - Eligibility to travel internationally, including to Canada and Mexico, and to re-enter the United States without restriction (valid passport required).
Preferred Qualifications:
- Experience with OT / industrial networks in manufacturing environments, such as plant networks, IT/OT segmentation, and industrial protocols. - Familiarity with OT cybersecurity concepts and segmentation strategies (e.g., IDMZ). - Background in large-scale network deployments or plant modernization efforts. - Experience with enterprise-grade network platforms, including software-defined networking and network access control solutions. - Experience with Wi-Fi site surveys, DAS, or private cellular projects. - Experience with project and portfolio tools (e.g., ServiceNow, Smartsheet, MS Project, Power BI). - Certifications such as PMP, CCNA/CCNP, or ITIL Foundation. - Knowledge of Toyota Production System (TPS), Lean, or Kaizen methods. - Experience in the automotive or manufacturing industry, or with Japanese companies.
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