About the role
We are looking for an experienced Infrastructure Operations Engineer to support global cloud and on-premise infrastructure operations. The role involves L2/L3 operational support across Azure, AWS, VMware, containers, backup platforms, and infrastructure automation while ensuring reliability, security, compliance, and operational excellence in a global follow-the-sun environment.
Mandarin speaking capability is mandatory for stakeholder communication and regional support.
Requirements
RUN (Operational Support)
- Execute day-to-day infrastructure operations across cloud and on-premise environments - Manage Azure, AWS, VMware, and datacenter infrastructure platforms - Perform OS patching, lifecycle management, hardening, and vulnerability remediation - Support WAF, cloud firewalls, load balancers, backup, and disaster recovery operations - Manage Docker/Kubernetes platforms and infrastructure automation activities - Participate in incident management, RCA preparation, and remediation tracking - Execute infrastructure changes with risk assessment, rollback planning, and validation - Monitor infrastructure alerts, stability, and operational continuity - Maintain infrastructure documentation, CMDB updates, and operational standards - Participate in global follow-the-sun support handovers
ENABLE (Platform Collaboration)
- Work closely with cloud engineering, observability, automation, and ServiceNow teams - Support automation, orchestration, Infrastructure-as-Code, and CI/CD initiatives - Collaborate on platform templates, standards, and operational improvements
GOVERN (Compliance & Standards)
- Ensure compliance with infrastructure governance and security standards - Support audit readiness, cloud cost governance, and lifecycle management - Follow enterprise architecture and operational best practices
Benefits
Requirements
- Bachelor’s Degree in IT, Computer Science, Engineering, or related field - Hands-on experience in Azure, AWS, VMware, and infrastructure operations - Strong knowledge of Windows/Linux administration, backup, storage, and virtualization - Experience with Docker, Kubernetes, Terraform, Ansible, PowerShell, Bash, or Python - Understanding of networking, WAF, firewall, and load balancing concepts - Experience working in global 24x7 or follow-the-sun environments preferred - Strong documentation and communication skills - Fluent English communication skills - Mandarin speaking is mandatory
Preferred Certifications
- Azure Associate - AWS Associate - VMware VCP - Terraform Associate - Kubernetes Certification (CKA/CKAD)
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