About the role
ROLE: Project Manager
SALARY: 10-15% hike on current salary
JOB TYPE: Full Time
LOCATION: Kuala Lumpur, Malaysia
JOB DESCRIPTION:
We are looking for a Project Manager with 10 years of experience.
Key Responsibilities
Project Delivery
• Lead end-to-end delivery of technology projects across the APAC Consumer Servicing
portfolio, from initiation through to post-implementation review
• Define and maintain project plans, milestones, resource plans, and delivery roadmaps
• Manage project scope, schedule, budget, risks, issues, and dependencies proactively
• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
• Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews
Stakeholder Management
• Act as the primary point of contact for project-related communications with business and
technology stakeholders
• Prepare and present clear status reports, dashboards, and executive updates
• Build and maintain strong working relationships with regional and global stakeholders
• Manage expectations across multiple competing priorities and escalate appropriately
Governance & Process
• Ensure projects adhere to agreed governance frameworks, change management
processes, and audit/compliance requirements
• Maintain project documentation including charters, RAID logs, decision registers, and
retrospective outputs
• Support continuous improvement initiatives to enhance team delivery capability and
ways of working
• Champion Agile best practices and coach team members where needed
Requirements
Must Have
• Minimum 10 years of project management experience, with a proven track record of
delivering technology or digital transformation projects
• Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex
between Agile and waterfall delivery models based on context
• Demonstrated ability to work in complex, fast-paced environments with multiple
concurrent initiatives
• Experience managing cross-functional and geographically distributed teams
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem-solving skills; comfortable working through ambiguity
• Proficiency in project management and collaboration tools (Jira, Confluence, MS Office
suite)
Preferred
• Financial services industry experience — banking or insurance sector strongly preferred
• Exposure to consumer-facing technology platforms such as digital servicing portals, CRM
systems, contact centre platforms, or chatbot/AI solutions
• Familiarity with vendor management and third-party integration delivery
• Experience working within a regulated environment with compliance and audit
obligations
• Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent
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