About the role
Must Have:
- Knowledge on End User Computing Devices (Laptop / Desktop / VDI) - Ability to provide technical support over the phone - Excellent Oral and Written Communication skills - Hands on Experience on resolving customer issues related to the infrastructure - Assist with support of network connectivity, PCs, and VPN connectivity - Experience on Remote Desktop Client Software’s - Ability to resolve and or provide work around - Anticipate customer needs and proactively identifies solutions - Enthusiastic Maintain high customer / end user satisfaction - Strong in Communication skills and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. - Should have experience in Active Directory and desktop engineering - Hands on experience on VMware and VDI troubleshooting. - Languages Support:
Good-To-Have
- Ability to think around problems and come up with creative solutions - Service Now Ticketing Tool Knowledge - Microsoft Certification
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