About the role
Job Title -Trainer
Language - Mandarin
Reporting to Training Manager
Location - Penang
Responsibilities
· Design effective training programs.
· Prepare training materials.
· Conduct training and refreshers.
· Support and mentor new employees.
· Conduct evaluations to identify areas of improvement.
· Monitor, analyse & train trainees’ performance and call out any unusual trends.
· Identify training needs by working with operations team and QA.
Requirements
Requirements
· Degree in discipline or equivalent diploma
· 3 years customer service experience with minimum 1 year training experience
· Fast learner and independent
· Minimum bi-lingual proficiency.
· Language proficiency in English and Mandarin is mandatory.
· Customer Service knowledge and/or experience is strongly preferred.
· Proven experience as corporate trainer in the customer service industry is a plus.
· Understanding of effective teaching methodologies and tools.
· Willingness to keep abreast of new techniques in corporate training.
· Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
· Affluent communication, presentation, and public speaking skills.
· Organizational and time management abilities.
· Critical thinking, analytical and decision-making abilities
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