About the role
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.
What will you be bringing to the team?
- Lead and coordinate the delivery of IT support and infrastructure services. - Manage multidisciplinary technical teams and key stakeholders. - Monitor SLAs/KPIs, service quality and performance. - Manage escalations and drive continuous service improvement. - Oversee service planning, reporting and vendor coordination.
Requirements
What do you need to succeed in this position?
- At least 10 years of demonstrable experience managing support services. - Proven experience coordinating multidisciplinary teams. - Strong experience in stakeholder engagement. - Experience with SLA/KPI tracking. - Experience in continuous service improvement. - Experience with service catalogue lifecycle management. - Experience with vendor governance across complex environments. - Fluent in English
Mandatory Certification
The candidate must hold one of the following, or an accepted equivalent:
- ITIL Managing Professional (ITIL MP), or - ITIL 4 Strategic Leader (ITIL SL).
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