About the role
Location: Malaysia
Domain: Banking / Financial Services
We are looking for an experienced Production Support Engineer to join a high-availability banking environment supporting critical financial messaging and batch processing systems.
🔧 Key Responsibilities:
- Provide L2/L3 production support for batch and financial messaging systems - Monitor and manage batch schedules using Control-M - Troubleshoot job failures, perform root cause analysis (RCA), and ensure timely resolution - Support SWIFT-based payment processing and message flows - Work closely with infrastructure and application teams to ensure system stability - Handle incident management, escalation, and production release support - Maintain SLA compliance in a highly secure banking environment
🧠Mandatory Skills:
- Strong experience in Control-M (job scheduling & batch monitoring) - Proficiency in Linux (RHEL or equivalent) - Good knowledge of Shell Scripting - Hands-on experience in SWIFT Solutions (AMH / AMG / SAG) - Understanding of financial messaging systems
✨ Nice to Have:
- Experience with JBoss application server - Knowledge of Apache Web Server - Exposure to Citrix environments - Experience working in highly secured environments (banking/financial services) - Understanding of SWIFT MT messages and ISO 20022 standards - Knowledge of encryption, audit, and MFA/2FA concepts
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