About the role
VirtualStaff365 is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.
As a fast-growing business in a fast-growing sector, we're seeking to take on an Training & Development Specialist, to join our team.
Job Responsibilities
Assessment and Gap Analysis
- Conduct structured gap analysis conversations with client managers and offshore staff - Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks - Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment
Programme Development and Implementation
- Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources - Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation - Work with Subject Matter Experts to develop niche technical content and role-specific training modules - Build a reusable central library of training programmes and templates for shared client needs
System Administration and Continuous Improvement
- Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools - Oversee course enrolments, progress tracking, certifications, and system administration - Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams - Advise and assist clients in structuring or refining their internal training processes upon request - Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders
Requirements
- 5 to 7 years of prior experience in training coordination, gap analysis, and course development - Proven ability to design learning pathways and skill matrices for staff progression - Strong proficiency in using eSkilled or similar learning and student management systems - Advanced written and verbal English communication skills for clear stakeholder engagement - Experience conducting structured gap analysis conversations with managers and staff - Strong proficiency in Google Workspace and Microsoft Excel - Ability to self-manage, take initiative, and drive new training processes independently
Nice-to-Have Skills
- Experience operating within the offshore staffing or BPO industry - Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot - Background in customer experience, digital marketing, or HR training development - Familiarity with Zoom Phone and endpoint security tools
Benefits
- Permanent work-from-home set-up - Dayshift (Australian Eastern Standard Time business hours) - Full-time job - HMO (STAFF only) - Annual leave - 13-month pay - With Government mandated benefits
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