About the role
Location: South Africa – Remote Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours Employment: Permanent, Full-Time
Requirements
Key Responsibilities
- Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions. - Manage account calendars, reporting schedules, status calls, open items, and internal follow-through. - Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required. - Translate technical campaign and data explanations into clear, concise, client-ready communication. - Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies. - Walk clients through reporting and dashboard outputs and identify potential issues. - Escalate delivery, relationship, and scope risks proactively. - Maintain accurate account documentation and ensure commitments are recorded and followed through.
Must-Have Requirements
- 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment. - Ideally 4–6+ years of experience for independent client ownership. - Exceptional written and spoken English. - Proven ability to lead agency or brand calls independently and professionally. - Strong project management, organisation, and follow-through skills. - Ability to manage multiple accounts, priorities, and recurring deadlines. - Good understanding of digital/programmatic media and campaign concepts. - Strong judgment regarding when to resolve an issue independently and when to escalate. - Strong Excel and Google Sheets skills.
Preferred Experience
- Programmatic campaign or DSP experience. - Agency-side or white-label/reseller experience. - Experience with media reporting or ad-tech clients. - Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.
Success in the Role
- Clients receive fast, clear communication without needing to chase updates. - Reporting and recurring deliverables are consistently delivered on time. - Client requests are accurately triaged and communicated to technical teams. - Risks and missing information are identified before they affect delivery. - The technical delivery team can focus on execution without unnecessary client-management interruptions.
Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.
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