About the role
Location: Panama – Remote Employment: Full-time, direct hire
Description
Our client, Endor Labs, is building an application security platform designed for today’s complex, dependency-rich software environments. Its technology helps development teams identify, prioritize, and resolve the open-source and application security risks that matter most.
Endor Labs is looking for a highly technical Technical Implementation Engineer to guide customers through the successful implementation of its platform. You will become the primary technical contact from the moment a customer signs, leading the integration of Endor Labs into their development environment from beginning to end.
Responsibilities
- Lead customer implementations of the Endor Labs platform, from technical discovery and planning through deployment and early adoption. - Serve as the primary technical contact during implementation, understanding each customer’s architecture, development workflows, and requirements. - Integrate and configure Endor Labs across source-code repositories, CI/CD pipelines, cloud infrastructure, and developer environments, including Maven- and Gradle-based systems. - Troubleshoot complex software, infrastructure, and configuration issues, developing custom solutions when standard integrations do not meet customer needs. - Communicate technical concepts and implementation progress clearly through calls, email, and other collaboration channels. - Partner with Engineering, Product, and Customer Success to resolve challenges and turn customer feedback into product improvements. - Manage multiple implementation projects while helping customers adopt secure development practices with minimal disruption to their teams.
Requirements
- Six or more years of professional experience in software engineering, DevOps, application security, product support, technical implementation, or a related field. - Experience working with CI/CD pipelines, cloud technologies, APIs, source-code repositories, or deployment workflows. - Strong troubleshooting skills across complex software and infrastructure environments. - Ability to understand unfamiliar technical environments and develop effective solutions for them. - Excellent customer-facing communication skills and the ability to explain complex technical concepts clearly. - A proactive, responsive, and customer-oriented approach to problem-solving. - Experience managing project-based technical work from discovery through delivery. - Strong spoken and written English. - Based in Panama and able to work remotely with a manager and colleagues located in the United States.
Experience with Maven, Gradle, open-source dependency management, DevSecOps, software supply-chain security, application security, or developer security tools is advantageous but not mandatory.
Benefits
- Full-time, long-term opportunity directly supporting Endor Labs. - Competitive annual base salary of USD $70,000–$80,000. - Fully remote work from Panama. - Flexible paid-time-off policy, coordinated with your manager. - Wi-Fi stipend and cell-phone stipend. - Office-equipment reimbursement to create a comfortable workspace. - USD $1,000 annual stipend for professional learning, growth, and development. - Company events, offsites, celebrations, and recognition of team achievements. - A transparent and people-centered culture that values diverse perspectives, ownership, continuous learning, and customer success.
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