About the role
ABOUT THE ROLE
This senior, customer-facing role bridges pre-sales and implementation for a supply chain software platform focused on temperature-controlled logistics. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical solution from initial discovery through customer go-live.
WHAT YOU'LL DO
- Lead technical and process discovery with customer stakeholders in supply chain, quality, logistics, and IT.
- Deliver tailored product demonstrations based on customer workflows, products, and logistics requirements, and address technical objections.
- Design customer solutions by identifying relevant modules, data needs, integrations, phases, and scope boundaries.
- Develop sequenced implementation plans and statements of work, surfacing effort, dependencies, and delivery risks.
- Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
- Carry solution designs into delivery, lead workshops, support configuration, and remain accountable through go-live.
- Coordinate technical handoffs across Product, Data, Engineering, and Delivery teams, and share customer insights with Product.
- Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
WHAT WE'RE LOOKING FOR
- At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
- Experience owning solution designs from pre-sales through implementation and go-live.
- Strong customer-facing demonstration skills and experience responding to technical objections in sales settings.
- Background in supply chain, cold chain, logistics, or quality management systems and workflows.
- Hands-on experience configuring or implementing enterprise software modules, plus familiarity with data integrations, APIs, and system interoperability.
- Experience coordinating work across Product, Engineering, and Delivery teams, and using Figma, FigJam, Jira, Linear, or equivalent tools.
- Experience in regulated industries and building reusable implementation assets is beneficial.
COMPENSATION & BENEFITS
Base salary: $140,000 to $180,000 USD annually. Visa sponsorship is not available.
LOCATION
On-site in Chicago, Illinois, United States.
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