About the role
YOUR MISSION & CHALLENGES
- Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
- Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
- Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
- Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
- Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
- Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots
WHAT WE CAN LOOK FORWARD TO
Must have:
- Degree in Engineering, Applied Sciences, Operations Management or a related field
- 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
- Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
- Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
- Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
- Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
- Experience managing site-level budgets and coordinating vendors or external service providers
Nice to have:
- Exposure to cloud-based ML infrastructure or IT support workflows
- Excellent written and verbal communication; fluent in English and German
- Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment
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